Customer Experience Advisor (Fixed Term Contract)

At iRock School of Music, we’re on a mission to transform the way children experience music education. Through high-energy, band-based sessions in primary schools across the UK, we give thousands of children each week the chance to play, perform, and feel part of something bigger. But what truly sets us apart is our people. Our team of passionate musicians and educators don’t just teach, they inspire confidence, nurture creativity, and create unforgettable moments for every child they work with. 

If you’re looking for a role where your love of music meets real purpose, where no two days are the same, and where you can make a lasting impact while doing what you love, iRock could be the perfect stage for you.

Salary: Starting at £23,500 per year (Pro Rata)

Holiday: 27 days, plus bank holidays (Pro Rata)

Contract: Full-time, 1-Month Fixed-Term Contract

Hours: Monday–Friday, 9:00am–5:00pm

Are you a customer-focused communicator with a passion for helping people and making a difference? At iRock School of Music, we’re transforming children’s lives through high-energy rock and pop band lessons in primary schools across the UK.

In this role, you’ll be the first point of contact for parents, schools, and stakeholders delivering excellent support over the phone and email. If you love problem-solving, enjoy a fast-paced environment, and are motivated by creating amazing experiences for others, this could be the perfect opportunity for you.

Key Responsibilities

• Deliver exceptional customer service by phone and email
• Respond to enquiries efficiently and accurately
• Manage your own workload and prioritise tasks effectively
• Build positive relationships with parents, schools, and internal teams
• Maintain accurate records and data entry in our CRM system
• Confidently manage customer concerns or complaints with calm, solution-focused communication
• Be a proud ambassador for iRock’s values in every interaction

What We’re Looking For

• 1–2 years of experience in customer service and/or administration
• Excellent verbal and written communication skills
• A calm, patient, and professional approach to customer care
• High attention to detail and confidence handling data
• Self-motivated with strong time-management and organisational skills
• A team player with the ability to work independently when needed
• A positive, can-do attitude with a genuine desire to help others

Perks & Benefits

• A full-time, 1-month fixed-term role based in our Farnborough office
• Pro rata holiday entitlement plus recognised bank holidays
• Company-wide bonus scheme
• Health and wellbeing package
• Opportunities for professional growth and development
• Regular team socials, including our annual company conference
• Employee referral bonus scheme

This role requires the applicant to be a UK national or be resident in the UK with a right to work visa already in place. iRock embraces diversity and equal opportunity. This advert is not intended to discriminate on the grounds of a person's gender, marital status, race, religion, age, disability, or sexual orientation. We are committed to fair treatment; therefore, every candidate will be assessed only in accordance with their merits, qualifications, and ability to perform the duties of the job.

We are committed to safeguarding and promoting the welfare of children. Due to the nature of the position, any offer of employment for this role will be subject to a satisfactory Enhanced DBS and other vetting checks and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from working in a regulated activity. Ex-offenders with spent conviction will be considered on an individual basis and the nature of their offence will be taken into account in the recruitment decision.

Throughout the recruitment process, iRock collects and processes a range of personal data relating to job applicants. We are transparent about how this data is collected, used, and stored and are committed to compliance with data protection obligations.

For more details on our recruitment policies, visit iRock Recruitment Policy.

Founded in 2016 by father-and-son team John and Josh Franklin, iRock School of Music was built on a simple belief: music has the power to unlock confidence, creativity, and potential in every child. What began in a garden shed has grown into an award-winning organisation, recognised for bringing exciting rock and pop band experiences to thousands of children in hundreds of primary schools across the UK.

At iRock, we do more than teach music, we create experiences that leave a lasting impact. Every week, tens of thousands of children take part in our energetic band sessions, developing teamwork, resilience, and self-belief alongside their musical skills.

Our culture is at the heart of everything we do: fun, honest, supportive, and inspiring. We value ownership, innovation, and doing things properly, and we’re proud to be an award-winning team that inspires both the children we teach and the people who work with us.

As part of our Office Team, you’ll play a vital role in supporting our mission. Helping to create the systems, processes, and experiences that enable our Band Coaches and schools to deliver exceptional opportunities for children across the UK. Your work behind the scenes will have a direct impact on the moments that inspire confidence, creativity, and lasting memories for the children we reach every week.